1. Information We Collect
We collect the following types of personal information from users:
a. Personal Identification Information
When you use our website, book services, or contact us, we may collect the following personal information:
- Name
- Email address
- Phone number
- Address (for service booking and delivery purposes)
- Payment details (if applicable, depending on the payment method used)
- Date of birth (for age verification, if applicable)
b. Non-personal Identification Information
We may also collect non-personal information that helps us improve the functionality and user experience of our website, such as:
- Browser type
- IP address
- Device information
- Referring/exit pages and URLs
- Time and date of visits
- Pages viewed and time spent on the site
- Other statistical data
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide services: To process bookings, confirm appointments, and provide house maid services.
- To improve our website and services: To analyze trends, improve customer experience, and optimize the website’s functionality.
- To communicate with you: To respond to inquiries, send booking confirmations, provide customer support, and inform you of updates related to your services.
- For marketing purposes: If you opt-in, we may send promotional emails regarding new services, discounts, and offers. You can opt out of these communications at any time.
- For legal compliance: To comply with applicable laws, regulations, and legal obligations.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Encryption of sensitive data (such as payment details) during transmission.
- Regular security audits and updates to our systems.
- Restricted access to personal information only to authorized personnel who need it for operational purposes.
However, please note that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you send to us.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share personal data with third-party service providers that help us operate our website or fulfill your service requests (e.g., payment processors, delivery services). These providers are required to use your information only to perform their tasks on our behalf.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., a court order).
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and analyze site traffic. A cookie is a small file stored on your device that helps us recognize your preferences and actions on our site.
You can manage cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Data Portability: You can request a copy of your personal data in a structured, commonly used format.
- Opt-out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.
To exercise any of these rights, please contact us at [insert contact details].
7. Third-Party Links
Our website may contain links to third-party websites or services. These third parties may have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any external websites you visit.
8. Children’s Privacy
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we update the policy, we will revise the “Effective Date” at the top of the page. We encourage you to periodically review this policy for any changes.